Scheduling Your Time Slot

Pickup and delivery time slots can be

selected once your reservation has

officially been secured

Status Updates

To help keep track of your order’s

status, you will receive both an email

and text notification when your

delivery is on the way and at the exact

time of arrival and when

your pickup order time is approaching

Pickups

If there will be a late arrival please

notify us as soon as possible. If there is

a late arrival of 15 minutes or more

with out prior notice you will need to

reschedule to the next available time

slot

Deliveries

Service Radius & Pricing:

We offer delivery within a 30-mile

radius from our operation’s location.

Delivery is calculated at a rate of $1.00

per mile (one-way) from our location

to your requested delivery location

Event Buffer Requirement

If your delivery order is for an event,

to ensure the absolute safety of your

order and to allow for proper setup,

delivery times must be scheduled to

be at least 3 hours prior to the start of

your event.

This mandatory window guarantees

that in the rare event of traffic, delays,

weather or scheduling conflicts, both

parties have ample time to execute a

backup plan

Hand-to-Hand Delivery Only

To guarantee the safety and pristine

condition of your treats, we do not

permit contactless or unattended

drop-offs. This policy is strictly

required for liability and business

purposes, and an authorized

person must be present to physically

retrieve the order

The 15-Minute Grace Window

We understand scheduling conflicts

happen, so we provide a mandatory

15-minute wait grace period from

your scheduled drop-off time. Because

we must remain strictly timely with

our other scheduled pickups and

deliveries. Unfortunately we cannot

wait past this 15-minute window

Missed Deliveries

If no one is present to retrieve the order

after 15 minutes, you will be required

to reschedule for the next available

pickup or delivery window

Our Timeliness Commitment

We value your time and strive for

absolute punctuality. In the rare event

of unforeseen transit delays (such as

heavy traffic or road closures) that

push our driver past your delivery

window, we will notify you

immediately with an updated

arrival time, and your delivery fee

will be partially credited based on the

length of the delay

Event Setup Policy

To ensure structural integrity and

presentation, on-site setup and

assembly are fully included in the

initial cost of all tiered cakes. Due to

the complexity of tiered cakes, we will

always handle this process at your

venue

For all other dessert orders, delivery

includes drop-off only. If you would

like us to unbox, arrange, style, or

stand-mount your desserts, an

additional Celebration Setup Fee will

apply. This service must be requested

and secured prior to your event date

to ensure proper scheduling on our

delivery calendar.

If setup is requested on the day of the

delivery, it is strictly subject to our

availability. If our schedule permits

the delay, a Premium Same-Day

Setup Fee will apply and must be paid

on-site via debit card, credit card or

mobile tap-to-pay before any setup

begins. If we do not have time in our

schedule to execute the set up, the

order will be drop-off only